Hiring a cleaning company should make your life easier — not create more stress. With so many options in Austin, it’s important to know what to look for before letting anyone into your home, Airbnb, or business. Whether you’re booking a one-time deep clean or ongoing weekly service, taking a few minutes to evaluate the company can save you time, frustration, and money.
Here are the top ten things you should know before hiring a cleaning service in Austin, TX, so you can feel confident and protected from the start.
1. Make Sure the Company Is Insured
One of the first things you should verify is whether the cleaning company is insured. Cleaning involves handling your belongings, furniture, appliances, and surfaces — and insurance protects both you and the company in case of accidental damage or injury. A trustworthy company will never hesitate to confirm this.
2. Check Their Online Reviews and Reputation
Before booking, take a look at the company’s Google Reviews, Facebook, Yelp, and even Airbnb host feedback if they clean for rentals. Consistent positive reviews, photos, and customer responses are strong indicators of reliability and professionalism. If you notice repeated complaints about punctuality or inconsistency, take that seriously.
3. Ask What’s Included in Each Type of Cleaning
Not all services are the same. A regular cleaning is different from a deep cleaning, move-out cleaning, Airbnb turnover, or commercial maintenance. Before hiring, ask for a clear list of what’s included so there are no surprises. A reputable company will provide detailed checklists for each service.
4. Confirm Pricing and Avoid Vague Quotes
Some companies give extremely low prices upfront and then add unexpected fees later. Make sure the company explains how they determine pricing — whether it’s based on square footage, number of rooms, condition of the home, or the type of cleaning required. Clear pricing equals honest service.
5. Ask if They Bring Their Own Supplies
Most cleaning companies supply their own products and equipment, but not all. Confirm whether they bring their own materials — especially vacuum cleaners, mops, disinfectants, and microfiber cloths. If you prefer eco-friendly products or scent-free options, ask if they can accommodate your request.
6. Make Sure They Perform Background Checks on Cleaners
You’re allowing people into your private home or business, so safety matters. A reliable cleaning service will conduct background checks, training, and supervision for their staff. This ensures professionalism and protects your peace of mind.
7. Understand Their Satisfaction Guarantee
A good cleaning service stands behind its work. Before hiring, ask if they offer a satisfaction guarantee — such as free corrections within 24 hours if something was missed. Companies with strong guarantees tend to deliver better results because they care about customer experience.
8. Verify Their Experience With Your Type of Cleaning
Some teams specialize in residential homes, others in Airbnbs, and others in commercial or post-construction work. Make sure the company you choose has experience with the type of cleaning you need. Each environment requires different skills, tools, and techniques.
9. Evaluate Their Communication and Professionalism
Your first interaction tells you a lot. Did they respond quickly? Were they clear when answering your questions? Was the conversation professional? A company that communicates well from the beginning is usually more reliable during ongoing service.
10. Ask About Scheduling Flexibility
Life happens — and so should flexibility. Good cleaning companies accommodate changes in schedule, offer recurring cleaning options, and allow you to choose days and times that work best. Flexibility is especially important for Airbnb hosts and businesses with irregular hours.
Hiring a cleaning company shouldn’t be complicated. When you choose a professional and insured team with transparent pricing, clear checklists, and excellent communication, you’ll enjoy a cleaner, healthier home or business — without the stress.
Prime Cleaning Solutions proudly serves Austin, TX with reliable residential, Airbnb, move-in/move-out, post-construction, commercial, and janitorial cleaning services, all backed by trained professionals and a satisfaction guarantee.
👉 Need help choosing the right service? Contact us today for a free quote.
